Privacy information
Understand where your information goes.
Desktop and website access work differently
The installed app saves credentials and team records on your computer. Account activation and AI features communicate with online services. Hosted workspaces use separate online storage associated with your Eleven account and selected team; desktop records are not automatically uploaded.
Accounts and connections
Eleven uses Supabase for account sign-in and Cloudflare Turnstile for abuse protection. For desktop setup, enter PlayMetrics credentials in the installed app. The hosted connection flow sends credentials to Eleven’s service and encrypts them for storage so it can connect on your behalf.
Messages and AI
When AI drafting is enabled, relevant team and message context is processed by the configured AI service. Review generated text. Manager auto-send is optional and off by default; supported message types and availability differ between desktop and hosted access.
Financial records and demos
Treasurer records are manual bookkeeping. Eleven does not connect to a bank or move money. Public demos use sample records, with some demo preferences and changes saved in your browser. Do not enter real family or financial information into public demos.
Your choices
Export records before changing devices or installations. Disconnecting a hosted PlayMetrics connection removes saved credentials and stops background refresh; existing records remain. Uninstalling the desktop application does not automatically erase its saved data.
For questions about stored information or an account deletion request, contact support. This page explains current product behavior; it is not a set of legal terms.