A little help. Back to your team.
Find answers, get set up, and get help with your manager or treasurer workspace.
Eleven in your browser
The new website flow is account → purchase → PlayMetrics connection → Manager or Treasurer dashboard. Pricing is being decided, so checkout and new paid access remain closed. No installation or activation code is needed for website access. Existing desktop users can continue using their installed version.
Open website setup →Your account.
Do I need separate accounts for Manager and Treasurer?
No. One Eleven account supports both roles. The desktop app includes both workspaces; upcoming website access uses the same account. Choose Manager or Treasurer from the app window, or use the workspace links below. AI drafting settings apply to manager messages; treasurer bookkeeping does not require AI drafting.
I can’t sign in
Use the email address you registered with Eleven. If you have forgotten your password, open Sign in and choose “Forgot password?” Check your inbox and spam folder for the reset email.
Open sign in →Is this my PlayMetrics account?
No. Your Eleven account and PlayMetrics account are separate. For the desktop version, connect through the installed app. Upcoming hosted access uses a separate connection step on the website after purchase; checkout is currently closed.
I haven’t received a confirmation email
Check your spam folder and the address you entered. If you still cannot find the email, include the approximate time you tried when contacting support.
Getting set up.
Where do I install Eleven?
Download the early-access Mac or Windows installer from either setup page. Both include Manager and Treasurer. Mac: drag Eleven to Applications. Windows: run Setup. Open Eleven and follow the browser setup. Preview installers are unsigned; if your operating system blocks them, contact support rather than disabling security protections.
My dashboard won’t open
Start the installed Eleven app on this computer. On your workspace page, expand “Open my dashboard” and enter the local address shown by the running app. Use the exact port shown; it can change if another app is already using the default port.
Can I try it without installing?
Yes. Both public demos run in your browser with sample records.
Using your workspace.
How do I open the manager or treasurer workspace?
Use Open Eleven in the navigation and choose your dashboard. The treasurer workspace is also available through Finance in a compatible installed app.
How do I restore a Treasurer backup?
Update to Eleven 0.1.0-preview.2 or later, quit the old app, and open the updated app. In Treasurer, choose Restore backup and select a JSON file previously exported from the installed app for the same account, team, and roster. Review the totals, then confirm replacement. This replaces the ledger, budget, and payment plan; it does not merge records. Use Download pre-restore backup to retrieve the ledger saved automatically before replacement. Demo backups are not supported.
Does Finance move money or sync bank transactions?
No. Finance is manual bookkeeping. It does not connect to your bank, move money, or automatically submit club reports. Follow your club’s requirements for official financial records.
Can Eleven handle routine messages automatically?
Yes, in the installed app. While it runs, Eleven checks PlayMetrics for relevant messages, notifications, and schedule changes. With AI access configured it prepares drafts. Auto-send is off by default: turn it on for selected schedule changes, availability reminders, and team announcements to send without individual review. Direct parent replies and unselected types still wait for review. Hosted background messaging is not yet available.
Does turning auto-send off stop background assistance?
No. Background checks and drafting can continue while the app runs; new drafts wait for your approval. Turning it off does not recall messages already sent. Quit the app to stop its background checks.
Will it run when my computer is asleep?
The desktop app needs an awake, connected computer and a running Eleven process. Closing the browser tab does not stop it. It cannot promise continuous service while your computer is asleep or offline.
Does it manage my Gmail or Outlook inbox?
No. Current messaging works through PlayMetrics. A separate Gmail or Outlook integration is not available.
Where are my demo changes?
Demo changes are stored in that browser and are separate from your real workspace. Clearing browser storage or using a different browser can remove or hide those changes.
Let’s get you unstuck.
Describe what you were trying to do, what happened, and any error message. Include whether you were using the website, a demo, or the installed app, plus your browser and operating system.
Do not include passwords, activation codes, AI keys, player records, or bank details. Remove private information from screenshots.
Email customer support →william.virgin@thesidelinehq.com
This opens your email app. Your message is sent only when you send the email.